FAQ
Yes, most orders are trackable. Once your order has been processed and shipped, you will receive a tracking number via email or through your account on our website. This tracking number allows you to monitor the status and location of your parcel as it makes its way to you.
Domestic customer can track your parcel via Auspost.
The delivery time for international parcels varies depending on several factors such as the destination country, customs procedures, and the shipping method selected. Generally, international deliveries can take anywhere from 5 to 21 business days from the date of dispatch. However, please note that unforeseen circumstances like customs delays or disruptions in postal services can occasionally extend delivery times beyond this estimate. For a more accurate delivery timeline, we recommend checking the estimated delivery date provided at the time of purchase or contacting us for assistance.
Occasionally, there may be delays in the tracking updates due to factors such as customs processing or temporary disruptions in postal services. If you notice that your tracking information has not been updated for an extended period, please don't hesitate to contact us. We will be happy to investigate the issue and provide you with any necessary updates on the status of your order.